If you need to return a product, please contact us within 5 days of receiving product. Call us at 310-378-7802 or email support@hookandgo.net for a return merchandise authorization number (RMA#) and return address. The RMA# allows us to process a credit back to your credit card when the product is received back. Buyer is responsible for return freight on items unless product is defective. Items must be returned in new condition, in saleable form and in original packaging with all items included. Products that have been used are not returnable. Please provide us with a shipping tracking number once product is shipped back to us. This will enable us to process your credit faster. Returns are subject to a 20% restocking fee. Returned product must be returned to us within 10 business days of RMA issue date.